Shipping & Returns
Fast, Safe Delivery
Shipping Policy: Free Shipping on EVERYTHING WE SELL. Includes all shipments within the contiguous United States.
- Most items will ship out in 1-5 days via USPS, UPS Ground, or FedEx.
- Some large items, like Gazebos, will ship as CURBSIDE DELIVERY via YRC shipping ABF freight, RLcarriers, or other freight carrier (customer is responsible for bringing order inside and setting up)
- Some of our items ship “Signature Required”, so someone may need to be present to sign for order upon delivery.
- We are currently unable to ship to the following locations: Alaska, Hawaii, or Puerto Rico
Cancellation Policy: At The Outdoor Nest, we pride ourselves in how fast our orders ship out, but for this reason we cannot guarantee that orders placed on our website will be able to be cancelled before the order ships. So, please carefully review your order before submitting to prevent need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are cancelled after they have shipped out.
Return Policy: Please notify us within 30 days of delivery to request return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for prepaid return at our expense and issue full refund shortly after the return is received back at our warehouse. If the return is due to reason other than item being damaged, defective, or incorrect then customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is be responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. Before returning a product, please obtain return authorization by contacting us and providing the following information: customer name, item(s) to be returned, and the nature of the problem. Refund minus any applicable return shipping cost will be issued shortly after return is received back at our warehouse.
Damaged or Defective Orders: Please refuse delivery if your order appears damaged, defective, or incorrect. Once delivery has been refused with the shipper, you will have the option to cancel the order for a full refund, or have a replacement shipped to you at no additional cost. Please notify us as soon as possible if your order is delivered with concealed damaged. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures, emailed to email@example.com. Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive full refund.
PLEASE NOTE: Exchanges & Returns only offered if the goods are damaged.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.Contact Us